STAY AWAY FROM VOX!

STAY AWAY FROM VOX! I would never recommend this service to anyone and they don't deserve even a one star. I joined with Vox and I was forced to move from one premises to the other. I didn't want to cancel my service with Vox, I merely wanted to them to redo the installation at my new premises. I was told that I am still liable for the cancellation fee of R2500 plus that month's charges and then still continue with the normal monthly fee. THIS IS RIDICULOUS! Because of this, I will cancel- but will merely not continue with their services, because then I might as well just cancel in total. When I spoke to 3 different people, they just say "it is in the terms and conditions". No solution, no plan, no "trying to help, because the customer wants to continue with the service". Nobody explained it to me - regardless if this was in the terms and conditions. EXPLAINING SOMETHING THIS IMPORTANT SHOULD BE PART OF YOUR SERVICE! Unforeseen things happen in life and you cannot put this into a term and condition. STAY AWAY FROM VOX!!!!!!!!!!!!!!!!!