SR
Samantha R

1 reviews | Active since Mar 2022

03 May 2023, 12:50

Stay away from Vox

Vox has terrible client service. I've been with them for a month now and my wifi is still not working efficiently. I've had more then 30 tickets to try to solve the problem but still nothing. They close the ticket after 24h and say according to them it's been resolved,but my wifi is still not working. They always have a story but no answers. They can even find the time to attend an appointment thats been arranged. Take my advice stay far away from vox.They are very eager to give you a contract but after that nobody helps you. Such a waste of a company

0
Replies (2)
Vox Telecom
Vox Telecom's reply03 May 2023, 13:39
Official
Good day, Samantha R
 
 Thank you for your review.
 
 Kindly note that we have received confirmation that the onsite support team has already scheduled a onsite meeting for assistance.

On-Site Callout Ticket: VOX***0
Assigned OnsiteSupport-JHB - Fri, 5 May 2023, 11:00 - 11:30

Should you require any further assistance, please do not hesitate to contact our Support Center on *** or email *** 
 
Kind Regards, 
 Vox 
SR
Samantha R's update03 May 2023, 13:42
Reviewer Update
The onsite meeting was suppose to happen today..yet it was cancelled an hour ago. So problem still not solved.