ES
Enver S
1 reviews | Active since Jan 2024
14 Mar 2024, 14:34
Stay away from Vox
For those shopping for an ISP, stay away from Vox. I have been a customer for about 4 years and still struggle with speed and connectivity related issues. I have logged the issues with no feedback. The only time I have heard from them was this week, after I ran into some financial issues and wanted them to double debit me end of the month. Even though I've tried this arrangement, they have suspended my service. I am defintely rather switching to a more reliable and customer orientated provider like Afrihost
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 Mar 2024, 15:12Good day, Enver S
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply14 Mar 2024, 15:12
Official
Good day, Enver S
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Mar 2024, 13:09Good day, Enver S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 Mar 2024, 13:09
Official
Good day, Enver S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox