Stay away from Vox at all costs

If possible, this review of Vox would receive 0/5 stars.

Shocking customer service and service delivery. Amongst other problems I've had throughout our business relationship, the latest is:

Tried to upgrade internet speed before the end of July to be effective by August with no result. Followed up multiple times with false promises about when the new speed would kick in during August. Now I have received September's invoice and we have been charged for a completely incorrect package, neither our existing package nor the package we chose to upgrade to. Called in to query, during which I was transferred to another customer assistant who rudely put the call on hold mid-conversation.

Will be cancelling my Vox account at the earliest opportunity and will take my business elsewhere.