Stay away from Vox and Vumatel

I have Vox fibre connection to my home and lately no internet. This is despite they debiting money promptly on time. I was promised 100% internet connection. Now I have 0 connection. As a consumer I am seriously let down and when I called the response was that the internet connection was terminated. Who terminated it and how, especially when they take money from the account. My reference number is VOX***6. I am incurring lot of financial damages because of no internet connection and if the issue is not resolved at the earliest I will be forced to sue Vox and Vumatel for financial damages I am incurring. My only advise to the anyone who wants to do business with Vox and Vumatel is to stay away or else soon will find out that you have joined a pyramid scheme. Stay away from these people. Learned the hard way