CO
Cobus O
1 reviews | Active since Jul 2021
03 Jul 2021, 14:19
Stay away from VOX amd safe yourself some grief
Horrible service from day 1. Been with connection for over 24 hours. Vox tech support recommended that phone vumatel engineer since I have his number. So why are we paying for a service if our ISP keeps on telling us to contact the back end supplier? Why is VOX then there in the first place? This is the second time that VOX told me I should contact Vumatel. To make matters worse I have been paying for a service which I have not been getting and the agents keep redirecting me to different departments. *** what i am apying for if this the tyoe of service delivery i am getting
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Replies (2)
Vox Telecom's replyOfficial
03 Jul 2021, 14:56Good day Cobus O,
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Jul 2021, 14:56
Official
Good day Cobus O,
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the Support Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
06 Jul 2021, 09:12 Good day, Cobus O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance and Support team has made contact and assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance and Support team has made contact and assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Jul 2021, 09:12
Official
Good day, Cobus O
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance and Support team has made contact and assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance and Support team has made contact and assisted.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox