AW
Angelique W
1 reviews | Active since Jul 2023
16 Jul 2023, 16:45
STAY AWAY FROM VOX!!
I paying for a 100mb/100mb line. I have logged calls the entire week of last week, was not contacted. It took Vox a month and a half to install my router and now I do not get my line speed, I can barely work.
I have emailed, called - NOTHING!!! THEY DON'T KNOW ANYTHING ABOUT CUSTOMER SERVICE!
TESTS DONE ALL ON DIFFERNT DAYS - DIFFERENT TIMES - note how they change my servers too!
My line has not once reached more than 18 download / 15 upload... I AM PAYING FOR A 100/100 LINE!!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
16 Jul 2023, 16:59Good day Angelique W
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Technical support team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply16 Jul 2023, 16:59
Official
Good day Angelique W
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Technical support team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
AW
Angelique W's updateReviewer Update
16 Jul 2023, 17:17So you first have to come to hello peter, before you get a response? I have sent a lot of emails last week and the only response I get "we have updated your ticket" - NOTHING MORE!
When I call the call centre, they tell me "we've reset your line - call again tomorrow" , when I call "tomorrow" with the same issue, I get the same response!
I regret making use of VOX so much!
When I call the call centre, they tell me "we've reset your line - call again tomorrow" , when I call "tomorrow" with the same issue, I get the same response!
I regret making use of VOX so much!
AW
Angelique W's update16 Jul 2023, 17:17
Reviewer Update
So you first have to come to hello peter, before you get a response? I have sent a lot of emails last week and the only response I get "we have updated your ticket" - NOTHING MORE!
When I call the call centre, they tell me "we've reset your line - call again tomorrow" , when I call "tomorrow" with the same issue, I get the same response!
I regret making use of VOX so much!
When I call the call centre, they tell me "we've reset your line - call again tomorrow" , when I call "tomorrow" with the same issue, I get the same response!
I regret making use of VOX so much!
AW
Angelique W's updateReviewer Update
18 Jul 2023, 19:19My message to Jacques Du Toit:
I want urgent attention to my request as I have now reached the point where I am completely fed up!
I have ordered my Wifi on the 4th of June 2023, it would have been installed on the 3rd of July (I paid the 24th of June already for the month of July).
I got a router delivered, for self installation - does VOX not install routers and check that the connection is running smoothly?
I have ordered my Wifi on the 4th of June 2023, it would have been installed on the 3rd of July (I paid the 24th of June already for the month of July).
I got a router delivered, for self installation - does VOX not install routers and check that the connection is running smoothly?
My router reaches one bar and it flickers - I have phoned EVERY SINGLE DAY, I have emailed EVERY SINGLE DAY, my whatsapps to Marcello is left unread (guess, he got his commission, so who cares about the customer?)
I am paying R899.00 a month for a 100mb/100mb line - I HAVE NOT ONCE ON A TEST GOT MORE THAN 20MB????
Your call centre first told me that I need to pay for a call out, then it changed to that I get 1 free call out - the call out was cancelled because of some family emergency.
Looks like complaining on Hello Peter, does not even get attention.
I have had enough of renting an office space, so that I can do my job - BECAUSE THE WIFI I PAY FOR DOESN'T WORK!
I am tired that every email I send, I just get a response "your ticket has been updated" - but no solution, no contact even!
I trust that I will be called tomorrow morning and that someone will be sent out TOMORROW.
It is really unfair towards a paying customer to deliver this service, well deliver no service as my wifi line I am paying for is not even delivered to me.
It is really unfair towards a paying customer to deliver this service, well deliver no service as my wifi line I am paying for is not even delivered to me.
I am fed up, VOX is costing me money!
AW
Angelique W's update18 Jul 2023, 19:19
Reviewer Update
My message to Jacques Du Toit:
I want urgent attention to my request as I have now reached the point where I am completely fed up!
I have ordered my Wifi on the 4th of June 2023, it would have been installed on the 3rd of July (I paid the 24th of June already for the month of July).
I got a router delivered, for self installation - does VOX not install routers and check that the connection is running smoothly?
I have ordered my Wifi on the 4th of June 2023, it would have been installed on the 3rd of July (I paid the 24th of June already for the month of July).
I got a router delivered, for self installation - does VOX not install routers and check that the connection is running smoothly?
My router reaches one bar and it flickers - I have phoned EVERY SINGLE DAY, I have emailed EVERY SINGLE DAY, my whatsapps to Marcello is left unread (guess, he got his commission, so who cares about the customer?)
I am paying R899.00 a month for a 100mb/100mb line - I HAVE NOT ONCE ON A TEST GOT MORE THAN 20MB????
Your call centre first told me that I need to pay for a call out, then it changed to that I get 1 free call out - the call out was cancelled because of some family emergency.
Looks like complaining on Hello Peter, does not even get attention.
I have had enough of renting an office space, so that I can do my job - BECAUSE THE WIFI I PAY FOR DOESN'T WORK!
I am tired that every email I send, I just get a response "your ticket has been updated" - but no solution, no contact even!
I trust that I will be called tomorrow morning and that someone will be sent out TOMORROW.
It is really unfair towards a paying customer to deliver this service, well deliver no service as my wifi line I am paying for is not even delivered to me.
It is really unfair towards a paying customer to deliver this service, well deliver no service as my wifi line I am paying for is not even delivered to me.
I am fed up, VOX is costing me money!
Vox Telecom's replyOfficial
21 Jul 2023, 09:23Good day, Angelique W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that after the site visit they have recommended that boosters will be needed.
A quote was sent on the 20th. Q***
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that after the site visit they have recommended that boosters will be needed.
A quote was sent on the 20th. Q***
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply21 Jul 2023, 09:23
Official
Good day, Angelique W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that after the site visit they have recommended that boosters will be needed.
A quote was sent on the 20th. Q***
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that after the site visit they have recommended that boosters will be needed.
A quote was sent on the 20th. Q***
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox