Stay away from Vox!

I really regret not reading the reviews about Vox before I chose them as an ISP for our FTTH. I see I am not the only one having problems! From day 1, when they could not get the location of our property right, it has been an absolute struggle. I don't even want to know how much money I spent on phone calls and how much time I wasted on holding the line. After throwing a series of tantrums, I managed to get them to connect our router. This was 10 days ago. Since then, we got the speeds in the package we signed up for, for about 2 hours. The rest of the time, the speeds are not even close. Added to that, the moment we move from LAN to wifi, the speeds drop dramatically. No matter how hard I try to explain that the router must be the problem, I keep on getting calls from them with long stories but no solution. I don't understand how any business can have so little pride and just be happy to not deliver on what their customers signed up for. I am so tired of fighting with them to just get the basics right. If you read this, please make a wiser choice than I did. Stay away from this business!