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Wade R

1 reviews | Active since Apr 2023

22 Apr 2023, 23:04

Stay away from this ISP!

Please stay away! I would advise anyone to stay as far away from VOX as they can. I cancelled my Vox services effective 1 March 2023. I settled the clawback of R2733 on 17 April 2023. 22 April I am sent an invoice with a penalty for non returned equipment. I have sent emails to your various departments to get your courier company to contact me to arrange collection. No attempt has been made to collect the router. I have sent emails to enquire where equipment can be dropped off to avoid this common issue of Vox.

I urge Vox to please remove that penalty from my settled account and either arrange a courier company to collect the router or send me an address where the router can be couriered to in Cape Town.

Worst ISP I have experienced to date. Will not recommend.

0
Replies (8)
Vox Telecom
Vox Telecom's reply23 Apr 2023, 08:27
Official
Good day  Wade R 

Thank you for your post. 

Kindly note that the details of your complaint has been sent to our Logistics team for assistance. 

We will contact you directly to assist with the complaint. 

Kind Regards, 
Vox
WR
Wade R's update26 Apr 2023, 16:11
Reviewer Update
Router was collected on Monday 24/04/2023. Penalty still appears on my account. When will this be resolved?
Vox Telecom
Vox Telecom's reply28 Apr 2023, 10:37
Official
Good day , Wade 
 
 We received your complaint via our company complaint platform.
 This has been escalated , We will investigate the matter and provide feedback to you soonest.
 
 Regards 
 Vox
WR
Wade R's update02 May 2023, 09:54
Reviewer Update
Good Day Vox.

My account still reflects a penalty. Was the escalation a success? Router has been collected more than a week ago.

Regards
Wade
Vox Telecom
Vox Telecom's reply02 May 2023, 10:34
Official
Good day Wade 

Thank you , the above has been added to your open escalation.
We will update you accordingly as soon as we receive feedback.

Regards
Vox
WR
Wade R's update04 May 2023, 14:03
Reviewer Update
Good Day Vox.

Is there any feedback?

Regards

Vox Telecom
Vox Telecom's reply05 May 2023, 12:55
Official
Good day, Wade
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
 
 The hardware was booked back and the necessary amendments have been made on your Vox Account.
 
 An updated Statement has been sent to the nominated contact details on the account.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox
WR
Wade R's update05 May 2023, 14:11
Reviewer Update
Good Day Vox.

Could you please send a "Final Statement". I would like confirmation that my account t is cleared and settled in full.