DL
Davin L
1 reviews | Active since May 2014
07 Feb 2024, 10:19
Stay Away
Simply put, we pay for a 50mbs line, we get on average 3mbs and today 0,7mbs line. We pay a lot for their service but it does not exist. I have contact them and followed their instructions for speeds tests but the issue is still there. I would strongly advise anyone to stay away. Shocking!
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
07 Feb 2024, 10:51Good day, Davin
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply07 Feb 2024, 10:51
Official
Good day, Davin
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
DL
Davin L's updateReviewer Update
12 Feb 2024, 08:55I would like to further add now, after giving Vox several speed tests and 3 weeks to resolve the issue they are charging us R2800 per month for a 50mbs line and it is now sitting again at 0,7mbs. We asked Vox to fix the issue or cancel the contract and now they want to cancel the contract saying we need to pay R32000 in penalties even though they have not delivered on a service they have been paid to do. Shocking!
DL
Davin L's update12 Feb 2024, 08:55
Reviewer Update
I would like to further add now, after giving Vox several speed tests and 3 weeks to resolve the issue they are charging us R2800 per month for a 50mbs line and it is now sitting again at 0,7mbs. We asked Vox to fix the issue or cancel the contract and now they want to cancel the contract saying we need to pay R32000 in penalties even though they have not delivered on a service they have been paid to do. Shocking!
Vox Telecom's replyOfficial
14 Feb 2024, 09:50Good day, Davin
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has sent you feedback per email correspondence and will assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has sent you feedback per email correspondence and will assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply14 Feb 2024, 09:50
Official
Good day, Davin
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has sent you feedback per email correspondence and will assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the support team has sent you feedback per email correspondence and will assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox