JO
Jéan-Paul Oliphant

1 reviews | Active since Sept 2021

13 Sept 2021, 14:25

Stay away

This is the worst company to deal with please stay away. It is there way or no way there hasn't been 1 month that I didn't pay them but still they suspend my service every month 2 days before I get paid. I was on debit order but my company changed salary dates to the 15th so I canceled the debit order I had and paid via eft. Now if you do get them on the phone then they told me I must go back to debit order and change to the 15th. I filled the forms in sended it back to them and still nothing. Don't even think she checks her mail. I checked my bank to see if there was any notification of a debit order nothing. Call them again then repeated the whole process. Service is bad. Can't wait for the last two months then I can cancel with them. Worst mistake I ever made to leave my service provider for them. Company is clearly just looking out for it self and not the customer

0
Replies (1)
Vox Telecom
Vox Telecom's reply13 Sept 2021, 15:00
Official
Good day, Jéan-paul O

Thank you for your enquiry. 
 
Kindly note that we have escalated your enquiry. 
 
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

 Regards
Vox