LG
Lee G
1 reviews | Active since Jan 2022
28 Jan 2022, 11:23
Staggering ineptitude.
We have been on the wildest journey with Vox, spanning many months, wherein we had to beg them to downgrade our line, which they *eventually* promised they had done. However, they continued to bill us R15,000 per month for a line that should cost R800. We have literally begged and pleaded for them to fix their billing to absolutely no avail - they just keep plowing over us. No one replies to us. No one picks up the phone. We've tried to fix this week in and week out but just get ignored. Sales and Billing departments apparently have never spoken to each other in their lives. The absolute ineptitude is so staggering that it takes my breath away. They've now cut us off for non-payment, even after LITERAL MONTHS of telling them the account details are wrong. They don't care whatsoever, and are happy to ruin small businesses with no remorse. I regret ever having used their services - they are truly a business without a conscience.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
28 Jan 2022, 11:40Good day, Lee G
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply28 Jan 2022, 11:40
Official
Good day, Lee G
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
LG
Lee G's updateReviewer Update
28 Jan 2022, 11:57All comms have been with *** - account number ***.
Apparently none of the people we've been dealing with are even at the company anymore, and their client information or contacts have never been passed on.
Apparently none of the people we've been dealing with are even at the company anymore, and their client information or contacts have never been passed on.
LG
Lee G's update28 Jan 2022, 11:57
Reviewer Update
All comms have been with *** - account number ***.
Apparently none of the people we've been dealing with are even at the company anymore, and their client information or contacts have never been passed on.
Apparently none of the people we've been dealing with are even at the company anymore, and their client information or contacts have never been passed on.
LG
Lee G's updateReviewer Update
28 Jan 2022, 12:30We’ve been dealing with:
- Ivor Williams
- Vanessa Smith
- Cameron Bates
- Gavin de Vos
- Jonathan Wynne
- Roelene Wheeler
LG
Lee G's update28 Jan 2022, 12:30
Reviewer Update
We’ve been dealing with:
- Ivor Williams
- Vanessa Smith
- Cameron Bates
- Gavin de Vos
- Jonathan Wynne
- Roelene Wheeler
Vox Telecom's replyOfficial
28 Jan 2022, 12:48Good day , Lee G
Thank you for your feedback , Kindly note that we have escalated your enquiry. Please also supply a alternative contact number as the one provided. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Thank you for your feedback , Kindly note that we have escalated your enquiry. Please also supply a alternative contact number as the one provided. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox Telecom's reply28 Jan 2022, 12:48
Official
Good day , Lee G
Thank you for your feedback , Kindly note that we have escalated your enquiry. Please also supply a alternative contact number as the one provided. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Thank you for your feedback , Kindly note that we have escalated your enquiry. Please also supply a alternative contact number as the one provided. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
LG
Lee G's updateReviewer Update
28 Jan 2022, 12:51*** or 082 ***
LG
Lee G's update28 Jan 2022, 12:51
Reviewer Update
*** or 082 ***
LG
Lee G's updateReviewer Update
01 Feb 2022, 15:25We received a call on Friday noting the reason we were cut off was for non-payment, and that we had been phoned and emailed about it, stating that the reason we weren't downgraded as promised on the 18th of October by Ivor was because we were still under contract. We were also told that we had rep**** to the aforementioned email. None of the above had occured - we hadn't been contacted at all.
We have also asked about clarity around the contract terms a few times, and never received a response - so as you can see, we've been asking for help and guidance long before our line was cut off. We will be moving providers as soon as possible, and don't recommend Vox to any business in need of a fibre line. 5 days may not seem like a lot, but it's an eternity for small business trying to start up.
We have also asked about clarity around the contract terms a few times, and never received a response - so as you can see, we've been asking for help and guidance long before our line was cut off. We will be moving providers as soon as possible, and don't recommend Vox to any business in need of a fibre line. 5 days may not seem like a lot, but it's an eternity for small business trying to start up.
LG
Lee G's update01 Feb 2022, 15:25
Reviewer Update
We received a call on Friday noting the reason we were cut off was for non-payment, and that we had been phoned and emailed about it, stating that the reason we weren't downgraded as promised on the 18th of October by Ivor was because we were still under contract. We were also told that we had rep**** to the aforementioned email. None of the above had occured - we hadn't been contacted at all.
We have also asked about clarity around the contract terms a few times, and never received a response - so as you can see, we've been asking for help and guidance long before our line was cut off. We will be moving providers as soon as possible, and don't recommend Vox to any business in need of a fibre line. 5 days may not seem like a lot, but it's an eternity for small business trying to start up.
We have also asked about clarity around the contract terms a few times, and never received a response - so as you can see, we've been asking for help and guidance long before our line was cut off. We will be moving providers as soon as possible, and don't recommend Vox to any business in need of a fibre line. 5 days may not seem like a lot, but it's an eternity for small business trying to start up.