*********** staff will sink a business, no business is immune.

I never approved the debit mandate on the Vox online portal. In fact, I declined it. I did not approve on at my bank either. I then received an invoice for R35.31 for the “payment rejection fee”.

So I email VOX on Friday morning, Ticket reference VOX***2 quering this fee.

BIG surprise, no feedback. Email not even responded to.

I paid the monthly charges via EFT last week already.

Today I get a suspension notice due to the outstanding amount of R35.31.

So VOX wants to bill a fee for a debit that was not authorised by me, or my bank, that VOX then in essence processed without authorisation.

Then proceed to suspend my services because of this fee.

Then you wonder why VOX has such a bad service rating on all platforms.