Staff have no clue how to act

Are your staff capable of acting in a professionally? your technician call me at 2pm to tell me he will be late for the appointment at 2pm. then he goes to the wrong address and calls the wrong number. now your dispatcher cant read because i have proof i sent an email with the right number to call. then I phone your call centre who have no clue whats going on, the first person i spoke to just left me on hold. the second person i spoke to, Martin ask if he can put me on hold so he can finish with something. if your staff are busy they shouldn't answer another call! i think there needs to be a serious re-training of staff at Vox