CA
Charmaine A
1 reviews | Active since Nov 2011
14 Aug 2023, 08:21
*********** staff!
Please can you get competent staff. The few that are is *****ed with the same brush as the majority of your employees. Refer to my email dated 22/07/2023 7:43amGood day
Kindly advise how you calculated the invoice. We were only activated on the 18th of April 2023, as per Chris your technician and my Hello Peter logs asking for assistance. Your original links never worked. He had to resend all on the 18th. Many thanks I only got a response on the 11th of August after email numerous times, and they still do not read my email, they respond and then close the ticket. *********** to the next level. VOX***0 VOX***3
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
14 Aug 2023, 08:58Good day, Charmaine
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Kindly note that we have received confirmation that the Finance Department that the necessary credits have been app****.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Kindly note that we have received confirmation that the Finance Department that the necessary credits have been app****.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply14 Aug 2023, 08:58
Official
Good day, Charmaine
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Kindly note that we have received confirmation that the Finance Department that the necessary credits have been app****.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
Kindly note that we have received confirmation that the Finance Department that the necessary credits have been app****.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
CA
Charmaine A's updateReviewer Update
14 Aug 2023, 14:32Thank you, it is ridiculous that we have to post on here before we get assistance.
Pro-rata from 1st of 17 Aug is R228.68, then 18 to 31st of Aug is R313.88 = R542.56 not R614.33
Pro-rata from 1st of 17 Aug is R228.68, then 18 to 31st of Aug is R313.88 = R542.56 not R614.33
CA
Charmaine A's update14 Aug 2023, 14:32
Reviewer Update
Thank you, it is ridiculous that we have to post on here before we get assistance.
Pro-rata from 1st of 17 Aug is R228.68, then 18 to 31st of Aug is R313.88 = R542.56 not R614.33
Pro-rata from 1st of 17 Aug is R228.68, then 18 to 31st of Aug is R313.88 = R542.56 not R614.33
Vox Telecom's replyOfficial
16 Aug 2023, 13:16Good day, Charmaine
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team did attempt to assist with the billing query,
Unfortunately we were unable to reach you on the nominated contact details on the account. However, an email was sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team did attempt to assist with the billing query,
Unfortunately we were unable to reach you on the nominated contact details on the account. However, an email was sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2023, 13:16
Official
Good day, Charmaine
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team did attempt to assist with the billing query,
Unfortunately we were unable to reach you on the nominated contact details on the account. However, an email was sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the accounts team did attempt to assist with the billing query,
Unfortunately we were unable to reach you on the nominated contact details on the account. However, an email was sent.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
CA
Charmaine A's updateReviewer Update
16 Aug 2023, 16:20I received an email not pertaining to my query as logged on the 22nd of July but a response to my query in April. PLEASE can someone reply to my query regarding the August billing or get someone in the accounts department that can read.
CA
Charmaine A's update16 Aug 2023, 16:20
Reviewer Update
I received an email not pertaining to my query as logged on the 22nd of July but a response to my query in April. PLEASE can someone reply to my query regarding the August billing or get someone in the accounts department that can read.
CA
Charmaine A's updateReviewer Update
21 Aug 2023, 12:25Please can I have feedback on this?? PLEASE.
1-17 August @ R13.45 per day = R228.6518 - 31 August @ R22.41 per day = R313.74Total = R542.39
Your calc for 14 plus 21 = 35 days???
There is 31 days in August 2023
Your calc?
Promotion
R417 / 31
R13.45 X 14 days
R186.36
Normal subscription
R695 / 31
R22.41 X 21 days
R427.94
1-17 August @ R13.45 per day = R228.6518 - 31 August @ R22.41 per day = R313.74Total = R542.39
Your calc for 14 plus 21 = 35 days???
There is 31 days in August 2023
Your calc?
Promotion
R417 / 31
R13.45 X 14 days
R186.36
Normal subscription
R695 / 31
R22.41 X 21 days
R427.94
CA
Charmaine A's update21 Aug 2023, 12:25
Reviewer Update
Please can I have feedback on this?? PLEASE.
1-17 August @ R13.45 per day = R228.6518 - 31 August @ R22.41 per day = R313.74Total = R542.39
Your calc for 14 plus 21 = 35 days???
There is 31 days in August 2023
Your calc?
Promotion
R417 / 31
R13.45 X 14 days
R186.36
Normal subscription
R695 / 31
R22.41 X 21 days
R427.94
1-17 August @ R13.45 per day = R228.6518 - 31 August @ R22.41 per day = R313.74Total = R542.39
Your calc for 14 plus 21 = 35 days???
There is 31 days in August 2023
Your calc?
Promotion
R417 / 31
R13.45 X 14 days
R186.36
Normal subscription
R695 / 31
R22.41 X 21 days
R427.94
Vox Telecom's replyOfficial
21 Aug 2023, 12:40Good day Charmaine
Trust you are well.
Unfortunately the accounts team can not get hold of you on the nominated number provided,
please can you assist us with a convenient time to call or an alternate number to use.
Regards
Vox
Trust you are well.
Unfortunately the accounts team can not get hold of you on the nominated number provided,
please can you assist us with a convenient time to call or an alternate number to use.
Regards
Vox
Vox Telecom's reply21 Aug 2023, 12:40
Official
Good day Charmaine
Trust you are well.
Unfortunately the accounts team can not get hold of you on the nominated number provided,
please can you assist us with a convenient time to call or an alternate number to use.
Regards
Vox
Trust you are well.
Unfortunately the accounts team can not get hold of you on the nominated number provided,
please can you assist us with a convenient time to call or an alternate number to use.
Regards
Vox
CA
Charmaine A's updateReviewer Update
21 Aug 2023, 13:49Good day
They did reply, and the calculations are wrong. I want someone to look at the calculations and respond in writing to me please, and explain why they are billing for 35 days AND why from before my account was activated. Many thanks
They did reply, and the calculations are wrong. I want someone to look at the calculations and respond in writing to me please, and explain why they are billing for 35 days AND why from before my account was activated. Many thanks
CA
Charmaine A's update21 Aug 2023, 13:49
Reviewer Update
Good day
They did reply, and the calculations are wrong. I want someone to look at the calculations and respond in writing to me please, and explain why they are billing for 35 days AND why from before my account was activated. Many thanks
They did reply, and the calculations are wrong. I want someone to look at the calculations and respond in writing to me please, and explain why they are billing for 35 days AND why from before my account was activated. Many thanks