*********** staff and poor service

Vox telecom,has the most *********** staff ever.I cancelled the contract last because I was not assisted with the fibre installation,stating the reason that there was no connection/or fibre line where I stay.I cancelled and sought help from another service provider.However till date I keep on getting on receiving emails from them regarding my account,apparently is for the Ups and I have made mention on several emails that I have cancelled everything and they need to come collect their router and ups as I’m not using them.Every time I call I can’t see to get someone to help.If there is someone who still knows how to assist clients,I need them to call and sort this out.