**** Speeds and ****tier service

I am being charged full price for the 200/200 mbps package where I have never received that speed since the installation. I did downgrade in the meantime to the 50/50 package which I requested on 2024/02/28. I work from home and I depend on wifi to do my work.

These are the speeds below sent by their own technicians: 2024/01/29 – 23mbps (on 200/200 mbps package) 2024/02/19 – 20mbps (on 200/200 mbps package) 2024/03/06 – 20mbps (on 200/200 mbps package) 2024/03/12 – 18.82mbps (on 50/50 mbps package)

My account was suspended because I did not pay the last invoice which was wrongly charged. I had multiple phone calls with them with regards to this and those where full of empty promises. I sent all of this detail to them but still they decided to cut off my connection. I paid and my service is back at the same poor speed.

Vodacom provides the fibre infrastructure in my complex and VOX provides their router and internet service. After multiple visits from both companies technicians, vodacom proved where VOX was present that the line and ONT provides the speeds that I requested. As soon as VOX connects, my speed drops to below 20 mbps (Which is ten times less than the 200/200mbps package I first requested).

But they keep passing the problem to vodacom.

In this whole process, I am the one that suffers and has to pay for a service that I do not receive. When I want to cancel, I have to pay about R2800 back and they do not accept the reason of the **** speeds they provide to my installation. I had a previous installation at a different address. I was requested to leave the ONT and Router there and I will get a new ONT and Router at my new address which is part of the R2800 that I need to pay back.