Speed nowhere near what I am paying for

Item: Vox Telecom
Rating: 1
Author: BonJovi B

Initially I signed up for a 200 Mbps line but Vox decided to give me speed of only 100 Mbps. Then I thought why pay for a 200 Mbps line if I only get 100 Mbps so I downgraded to a 100 Mbps line. Vox then decided to also downgrade my speed so now I am get 50 Mbps speed on a 100 Mbps line while paying for a 100 Mbps line.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

27 May 2023, 16:25

Good day BonJovi B

Thank you for your post.

Kindly note that the details of your complaint has been sent to the FTTH Support team for assistance.

We will contact you directly to assist with the complaint.

Kind Regards,

Vox

Vox Telecom's reply27 May 2023, 16:25

Official

Good day BonJovi B

Thank you for your post.

Kindly note that the details of your complaint has been sent to the FTTH Support team for assistance.

We will contact you directly to assist with the complaint.

Kind Regards,

Vox

Vox Telecom's replyOfficial

29 May 2023, 09:54

Good day BonJovi B

Thank you for your patience whilst this matter was being investigated.

The line was only downgraded as per your request , Vox did not downgrade the line any further.

The problem experienced with speeds was resolved when we tested and confirmed line is working to correct speeds

* cleared caches
* Speed tested correctly on all devices , only getting issue on the TV

Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply29 May 2023, 09:54

Official