Speed as bad as their service

Item: Vox Telecom
Rating: 1
Author: Eddie P

I've been experiencing very bad upload speeds from Vox for the past 3 days. The tickets I logged are ignored, no feedback is provided and when I call I get routed to a mailbox which is full. Some rely on fast and efficient connectivity to do their work and Vox is not supporting a Work-from-Home SLA.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

28 Oct 2022, 10:15

Good day, Eddie P

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply28 Oct 2022, 10:15

Official

Vox Telecom's replyOfficial

01 Nov 2022, 11:06

Good day, Eddie P

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Vumatel Outage affecting your services has been resolved.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply01 Nov 2022, 11:06

Official