Some of the worst customer service you will have to deal with.

The sales process is great and very efficient. You can make a query on Wednesday, get a quote by Thursday, have the installation done by Monday and be connected that same day. Good luck getting anywhere with the customer service though.

Each time you try to follow up on a complaint (and you will have many), you are issued a new reference number and there will be a new rep to deal with EVERY TIME. I have gone from pillar to post trying to get theem to help me with a payment/account issue siince MARCH and I have dealt with at least 6 different customer service people. I got two new ones just yesterday. When they want their money, ten different people will call you and when they do and you try to explain that you hav issues with whatever, they will tell you that they only deal with accounts and you should contact customer service coz they can't help you.

There are at least 4 different email threads in which I have tried to get them to resolve the same thing, with no luck. It's a pity that I am now looking into changing service providers simply because the customer service is lacking when the internet connectivity itself has been great.