So bad you can't even cancel you account with them :(

Just wanted to relocate and get a new line installed which I was promised would take 4 weeks max so that I would have internet when I moved into the new premises. It's 7 weeks later and I still have no connectivity. I cannot even get in touch with the cancellation department to tell them we're done. I've spent hours on the phone, frustrated with technicians that know less than me trying to troubleshoot but to no avail. No one replies to my emails and you can sit on the support line for an hour without getting an answer. No one has arrived at my place to investigate or look at the issues even though I requested (at my own cost) to get a technician here. They changed account details even though I explicitly asked them not to change anything, I just want to plug into a new fibre line and carry on but no... Cancelling with them today cause I've had enough, I don't believe they are able to get me connected and don't seem to care even though I am on their most expensive package and have been a customer for over a year.