1 reviews | Active since Oct 2016
Slow uncapped fibre and voice
<p>I'm paying R799 for there 10mb/s pro uncapped package with uncapped voice, but half the time the internet cuts out or runs at the speed of a 2mb/s line. Also the call quality of there voip phones are terrible, you can barely have a conversation on it. I'm paying for a 10mb/s line so I expect speeds of a 10mb/s line, not speeds of a 2mb/s line that I could be paying half the price for.</p>
Good Day Zaid,
Thank you for bringing this to our attention.
We will investigate and provide feedback.
Regards
Vox
Good Day Zaid,
Thank you for bringing this to our attention.
We will investigate and provide feedback.
Regards
Vox
Good day Zaid,
As per feedback received, the matter has been resolved. One of our agents has been in contact with you and you have confirmed that the internet is working.
We apologise for the inconvenience caused and this has been escalated to the upstream service provider.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.
Good day Zaid,
As per feedback received, the matter has been resolved. One of our agents has been in contact with you and you have confirmed that the internet is working.
We apologise for the inconvenience caused and this has been escalated to the upstream service provider.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.