Slow service with no update as to when services will be available

On the 1st of September I put in an application (with all supporting documentation) to Vox to provide me with fibre to the home (FTTH) services.

I got a response on the following Monday regarding the process that was to be followed. I was satisfied with that, knowing that the RICA process and the fibre feasibility survey could take some time.

The RICA process was successful, yet after that there has been NO update as to whether a feasibility survey was done or not or even an indication as to an appropriate timeline.

I understand that this process can sometimes take time, but surely almost a month later there must be some kind of progress? Any updates I receive are along the lines of "We will check what the hold-up is and get back to you", yet no one ever gets back to me! I am not asking for much, all I would appreciate is even a possible time frame. Yet to be stuck with no information is incredibly frustrating.