Slow service and rude support agent

Terrible service from a technical support agent at Vox. My fibre line has been down since last night. Called Vox this morning and spoke to a lady by the name of Mbalenhle. Who sounded like she didn’t even want to be on the call in the first place. She was so snappy, she wasn’t providing information or feedback and was just passive aggressive and outright rude. I also don’t understand why Vox has such long turnaround times for their services and resolving their issues. In a time of people working from home surely turnaround times should be quicker.