MB
Matthew B
1 reviews | Active since Mar 2022
02 Mar 2022, 12:02
Slow Service
Very very slow service. If you request help it will take at least 2 days to even get a response, that is if you even get a response. It's been a month and no booking has even been made to come and install the fibre line, ordered on the 2 Feb and it's now the 2 March 2022. Please someone just make a better support system so you can respond faster.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Mar 2022, 13:46Good day, Matthew B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Mar 2022, 13:46
Official
Good day, Matthew B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
11 Mar 2022, 12:36Good day Matthew B,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider has no available Fibre lines in your area at the moment , they also did not provide an ETA ,
The Project management Team will keep you updated on the progress.
You can also send your queries regarding the installation directly to *** or call ***
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider has no available Fibre lines in your area at the moment , they also did not provide an ETA ,
The Project management Team will keep you updated on the progress.
You can also send your queries regarding the installation directly to *** or call ***
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply11 Mar 2022, 12:36
Official
Good day Matthew B,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider has no available Fibre lines in your area at the moment , they also did not provide an ETA ,
The Project management Team will keep you updated on the progress.
You can also send your queries regarding the installation directly to *** or call ***
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider has no available Fibre lines in your area at the moment , they also did not provide an ETA ,
The Project management Team will keep you updated on the progress.
You can also send your queries regarding the installation directly to *** or call ***
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox