Slow reaction from Voxrelecom

<p>On 28 July I purchashed a guardian eye from Vox telecom on line. Within four days it arrived and I was very pleased with upgrading my home security. However, I could not get the guardian eye to connect via wireless or cable. I regard myself as IT literate.</p> <p> </p> <p>Vox were keen to collect the guardian eye from me. After testing they concluded that the device is deffective and returned it to their supplier. And that is where it ended. It has been three weeks and I am calling to get feedback. The latest is that the device is with the supplier to decide if they will repair it or replace it.</p> <p> </p> <p> I did not purchase the device from their supplier, I had a transaction with Vox. I expect Vox to sort their delivery out with their supplier. They were pritty quick to take the money but their after transaction service and delivery is not satisfactory. I want a guardian eye which works and could be used to improve security.</p>