DB
Danielle B
1 reviews | Active since Feb 2019
27 Oct 2022, 15:55
Slow or more like non existing service!
I placed an order with Vox on the 5th of October, after a lot of back and forth to get the correct documents submitted they finally managed to approve the order. NOW I've been waiting since then , we only received our router 25 October, and received an sms that the billing process has been activated BUT no one has been there to come and do the fiber installation. I've e-mailed and phoned but no one is assisting me, everyone keeps telling me someone will call me but no one does? How am I supposed to pay for something that we cannot use as it's not installed?
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
27 Oct 2022, 16:26 Good day, Danielle B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Oct 2022, 16:26
Official
Good day, Danielle B
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
03 Nov 2022, 10:10 Good day , Danielle B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply03 Nov 2022, 10:10
Official
Good day , Danielle B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox