XM
Xavier M
1 reviews | Active since Aug 2021
02 May 2022, 21:30
Slow network speed
I constantly have to phone Vox for unstable, slow network speeds. I pay for a 100 mbps line but that is not what I get. Come month end, I ensure that full payment is made. If payment is not made, my line will be cut. Please take this seriously or I will move to another service provider who will be able to provide me with the network speeds that I loyally pay for.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
02 May 2022, 22:04Good day Xavier Mitchell,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply02 May 2022, 22:04
Official
Good day Xavier Mitchell,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
XM
Xavier M's updateReviewer Update
08 May 2022, 21:31Good day,
A technician came out to replace my router. The network speed when using a cable connected to the router is fine. The issue that I have now is that my wifi speeds are still too slow. Clyde who is the technician who came out to assist me advised that I should monitor the wifi speed and if I am not happy, I should reach out to him. Please can you assist in providing me with his direct mobile number as I misplaced it.
A technician came out to replace my router. The network speed when using a cable connected to the router is fine. The issue that I have now is that my wifi speeds are still too slow. Clyde who is the technician who came out to assist me advised that I should monitor the wifi speed and if I am not happy, I should reach out to him. Please can you assist in providing me with his direct mobile number as I misplaced it.
XM
Xavier M's update08 May 2022, 21:31
Reviewer Update
Good day,
A technician came out to replace my router. The network speed when using a cable connected to the router is fine. The issue that I have now is that my wifi speeds are still too slow. Clyde who is the technician who came out to assist me advised that I should monitor the wifi speed and if I am not happy, I should reach out to him. Please can you assist in providing me with his direct mobile number as I misplaced it.
A technician came out to replace my router. The network speed when using a cable connected to the router is fine. The issue that I have now is that my wifi speeds are still too slow. Clyde who is the technician who came out to assist me advised that I should monitor the wifi speed and if I am not happy, I should reach out to him. Please can you assist in providing me with his direct mobile number as I misplaced it.
Vox Telecom's replyOfficial
08 May 2022, 21:58Good day Xavier Mitchell ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply08 May 2022, 21:58
Official
Good day Xavier Mitchell ,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
26 May 2022, 11:00Good day , Xavier M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved. The onsite team installed a Deco unit for testing.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved. The onsite team installed a Deco unit for testing.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply26 May 2022, 11:00
Official
Good day , Xavier M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved. The onsite team installed a Deco unit for testing.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues were resolved. The onsite team installed a Deco unit for testing.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
XM
Xavier M's updateReviewer Update
30 Jun 2022, 12:25Hi, I am unhappy with you. I have had multiple technicians come to my place to try and resolve my bad network speeds. I have had enough. I am cancelling this contract.
I see that I am liable to pay a charge of R2732.77. I will pay this money once you run a consolidated report on your end and reimburse me for every month where I was not getting the speeds that I have been paying for. I am not interested in you sending a technician to assist me. I am cancelling.
I will give my months notice of which you can send a technician to come and collect your equipment at my place.
I see that I am liable to pay a charge of R2732.77. I will pay this money once you run a consolidated report on your end and reimburse me for every month where I was not getting the speeds that I have been paying for. I am not interested in you sending a technician to assist me. I am cancelling.
I will give my months notice of which you can send a technician to come and collect your equipment at my place.
XM
Xavier M's update30 Jun 2022, 12:25
Reviewer Update
Hi, I am unhappy with you. I have had multiple technicians come to my place to try and resolve my bad network speeds. I have had enough. I am cancelling this contract.
I see that I am liable to pay a charge of R2732.77. I will pay this money once you run a consolidated report on your end and reimburse me for every month where I was not getting the speeds that I have been paying for. I am not interested in you sending a technician to assist me. I am cancelling.
I will give my months notice of which you can send a technician to come and collect your equipment at my place.
I see that I am liable to pay a charge of R2732.77. I will pay this money once you run a consolidated report on your end and reimburse me for every month where I was not getting the speeds that I have been paying for. I am not interested in you sending a technician to assist me. I am cancelling.
I will give my months notice of which you can send a technician to come and collect your equipment at my place.