1 reviews | Active since Nov 2019
Slow fulfilment of sim swap request despite several follow-ups
[REPOSTING FOR PUBLIC RECORD] PREVIOUS REVIEW WAS REMOVED. -------------------------------------- I received terrible service from Vox Telecom while trying to do a sim swap on an account which I have had for some time. I initiated contact two weeks ago and was only able to have the matter attended to with urgency after several escalations, complaints, and a post on Hellopeter (which was initially removed). I can only hope that I receive my sim card in a timely manner as I am exhausted from having to follow-up.
I spoke to several different agents and each time I was told that the matter was being attended to by another department or there would be follow-up on my case, though this did not happen. In the process, I spent a lot of time and money calling Vox, without any results.
I cannot recommend Vox for any major services, based on my recent customer experience. If the organisation is not able to easily resolve a "small" issue, I'm not sure I would have faith in the "big" issues being prioritised.
Thank you for your review.
Kindly note that we have received confirmation from the Accounts Manager made contact with you , awaiting feedback from MTN
The SIM Swap was actioned and network ETA (confirmed 24 to 48 hours)is in the process of completing soonest ,
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have received confirmation from the Accounts Manager made contact with you , awaiting feedback from MTN
The SIM Swap was actioned and network ETA (confirmed 24 to 48 hours)is in the process of completing soonest ,
Kind Regards,
Vox
I have been a Vox customer for some time now, in different capacities. The product offerings, when working, are good... but I cannot recommend them as a result of the unreliable and unprofessional service, and poor customer communication.
Very poor level of service experienced al-round. From account management through to technical support. Staff are generally unresponsive and do not follow-up when they say they will, so unless you are a very patient and proactive customer I would avoid doing business with Vox.
I have been a Vox customer for some time now, in different capacities. The product offerings, when working, are good... but I cannot recommend them as a result of the unreliable and unprofessional service, and poor customer communication.
Very poor level of service experienced al-round. From account management through to technical support. Staff are generally unresponsive and do not follow-up when they say they will, so unless you are a very patient and proactive customer I would avoid doing business with Vox.