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KM
Kristen M

1 reviews | Active since Dec 2020

02 Dec 2021, 23:03

Slow delivery on service

I am very very disgusted in the service from Vox telecom. The Fibre line has been installed and there is still an active Fibre order but NO feedback from Vox. It has been 3 weeks and I sometimes work from home so now I have to spend extra money to get data to be able to facilitate Vox. I am really disappointed.

0
Replies (3)
Vox Telecom
Vox Telecom's reply03 Dec 2021, 07:17
Official
Good day Kirsten,

Thank you for entrusting us with your service request.

Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.

Kindly provide us with your Vox Account number in order for us to assist accordingly.

Thank you in advance
Vox

Vox Telecom
Vox Telecom's reply03 Dec 2021, 09:47
Official
Good day  Kristen M

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest. 

Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.

Kind Regards, 
 Vox
KM
Kristen M's update03 Dec 2021, 11:32
Reviewer Update
Good day.

Please note that the login details you have provided is not working on my end etc.

Please could you also update on ETA of the Fibre line as I cannot wait several days as I've already waited 3 weeks.