CG
Caroline G
1 reviews | Active since Nov 2021
24 Nov 2021, 11:21
SLOW AND UNPROFESSIONAL SERVICE
I have been communicating with VOX Frogfoot since 11 October 2021. Today is the 24th of November 2021. I waiting patiently for my installation, however on 4 November I cancelled my request with VOX, stating that I am not interested anymore. I spoke to another fibre company an they installed my fibre 5 days later. After I asked VOX to cancel my request, the person assisting me assured she would. Today on 24 November 2021 I received an email that my installation in progress. I cannot fathom the fact that one company can be so unprofessional.
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Vox Telecom's replyOfficial
24 Nov 2021, 11:44Good day Caroline J,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply24 Nov 2021, 11:44
Official
Good day Caroline J,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox