LD
Lukhanyo D

1 reviews | Active since Oct 2021

03 Feb 2023, 10:57

Sloppy & extremely in

I logged my calls which they closed automatically without even assist me. Besides the fact that you wait for over 20/30 minutes on their call Centres to register your issue, their agent just dropped the line on me & didn’t even bother to call me back. They cancelled my object number for no reason & it got allocate to someone else. When they are meant to fix that, they don’t resulting in my WiFi being off for 2weeks when I’m paying such ridiculous package.

I AM DEFINITELY CANCELLING THIS SERVICE PROVIDER & MOVING ON TO MORE COMPETENT & EAGER GO SERVICE ISP !!!!

0
Replies (2)
Vox Telecom
Vox Telecom's reply03 Feb 2023, 12:14
Official
Good day, Lukhanyo D

Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 

Best regards,

Vox Telecom
Vox Telecom's reply10 Feb 2023, 11:20
Official
Good day, Lukhanyo D
 
 Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that line has been activated
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Best regards,