Sleeping accounts department that has no customer care!!!

First of all again the accounts department fails to sort my account, they charge you for a voice line that has not worked from day one then you get support to help you because you can't cancel the service without a cancelation fee(which I think is bs because the service delivery is not met) so I pay my wifi every month until they can sort the cancelation fee they added to my account so I still have the internet service going, however not one accounts pupil calls to sort this out just sir you have to pay the account up in full then can we only sort the problem and for me this is a problem cause they need to credit me for a service that I payed and take that fees off the cancelation fee, we'll that's what you hope for but with VOX it won't happen as they are like sharks when they have to help and assist a client. They blocked my internet service because of the voice line but I pay for the wifi service why block it if it is paid!!!!! This is a really really bad service provider that is not their to help you when it comes to sorting things out, accounts nock off and block accounts without a call to say this is what is going to happen, no its just lekker at vox you get paid to disrupt people life's and go home and no one and I mean no one can help you. useless company and to think I have been with them for three years ons a 200up and down line so it's not like you paying a cheap product.. but still no service or customer care absolutely nothing na na niks. So for one you are only in a month to month contract but if you want to cancel they want to charge you a sh#t load of money. Their must be some way to take them to court and sue these ******s for service delivery