Simply the worst service.

Previously had a bad experience which they rectified after a long struggle. Therfore we decided we wil give them another go after moving to a new residence, and this time it is turning out to be an even worse experience than before. Please enjoy the list of complaints that follow before you sign up:

- Most call attempts will end you up on hold with no answer, or the phone will simply be put down once you reach the front of the queue. - Should someone actually answer, they wil not take ownership and wil send you on a wild goose chase to make contact with the "correct" person who is also unreachable. - When requesting a callback, you will NOT receive a callback. - Sales people will send in incorrect info and they will not advise you that it is incorrect, they will have you wait for days till you contact them to find out they could not continue. - The email they will "send you shortly", will not ever arrive. - Consultants will blatantly tell you the person you need to speak to is on leave and that you will need to make contact at a different time (do you really have just 1 person for some departments) instead of trying to assist you. - They have incorrect processes listed on their emails. Confirming if the line is active should have taken 2 days. We are currently at 2 weeks. - Empty promises is the name of the game. Each time someone said they will get back to us, we heard nothing. We have made roughly 20 calls to Vox. They have made 0 calls back.

Today (10 January 2022) at about 14:45, we have finally reached someone (after 4 call attempts) who said they will follow up and get back to us before close of business.

Seriously, I hope this is the case.