Signed up for Fibre but no connection

Absolutely disgraceful service from Vox Telecom. My line with Vox was supposed to be activated on the same day that it got terminated with Amobia. I specifically requested for this to take place at the same time as I work from home and cannot afford downtime. I’ve sent multiple emails, called multiple times, spoke to multiple people at Vox yet no one seems to want to take the responsibility of getting this resolved. It’s not even a day that I’m signed up with Vox but the service thus far had been appalling. The salesman doesn’t bother responding back to my messages. Every time I phone in and speak to someone it’s the same story, they just log an escalation and pass on the responsibility to another team. Today being a Sunday and tomorrow being a public holiday means I must now wait until Tuesday to get this resolved, which is absolutely ridiculous. Sort out your service out before you nag people to sign up for your services!