SR
Siphiwe R
1 reviews | Active since Nov 2019
31 Jan 2024, 09:25
SIES !!!! Vox ....
For two years I have a loyal VOX client and had to cancel my account due to relocation. On 18 Dec I app**** and paid for a 25/25 mbp line in Paulshof. It showed that the area is fibre ready. Upon reviewing the progress it stated that the area isnt fibre ready. I have requested a refund and submitted the relevant documents as early as 12 Jan 2024. No, refund has been processed rather a long back and forth of emails and long hold calls
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
31 Jan 2024, 10:12Good day, Siphiwe R
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply31 Jan 2024, 10:12
Official
Good day, Siphiwe R
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
SR
Siphiwe R's updateReviewer Update
31 Jan 2024, 12:59No communication has been made yet and at this point its been over 7-14 business days for my refund . Its extremely lame
SR
Siphiwe R's update31 Jan 2024, 12:59
Reviewer Update
No communication has been made yet and at this point its been over 7-14 business days for my refund . Its extremely lame
Vox Telecom's replyOfficial
02 Feb 2024, 10:49Good day, Siphiwe
Thank you for your patience whilst this matter was being investigated.
Refund approved, will be loaded today.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Refund approved, will be loaded today.
Kind Regards,
Vox
Vox Telecom's reply02 Feb 2024, 10:49
Official
Good day, Siphiwe
Thank you for your patience whilst this matter was being investigated.
Refund approved, will be loaded today.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Refund approved, will be loaded today.
Kind Regards,
Vox