Sh¡tty customer service

Their customer service is atrocious!!! My ccard expired, I did not update it in time. My bad! Did it 30 mins after I was notified, got a confirmation email. Yet, since 10 am yesterday 1/12/23 they have been flooding my inbox with the same repetitive email...Ccard payment returned. Every 30 mins the same email right through the night!! Called their customer service thrice, held on for close to 10 mins each time listening to sh¡t, eventually hung up. Tried their whatsapp chat...Ntabiseng struggles with scrolling up so I have to repeat myself... type mind, not a voice message... NOOO, because Ntabi takes approx 2 hours inbetween messages to get back to you. So I would assume she loses track of who, where and what. Tried from the app to do it myself.... pfffttt!! What a joke!! Shame in you Vox and your ****ty aftercare customer service!! Train your consultants!! ***.