Shoddy service from Vox Telecom

I have just written this email to Vox, including the CEO, due to the shoddy service I've been receiving lately :

To whom it may concern

I have recently been having internet access problems and last week, people came to fix. Only for the internet to go off again and I was told it's because they were fixing cables in the area and it will all be sorted today (28 Feb) by 2pm.

As I write this, (18:46pm) I still don't have internet. So besides the two lost days of productivity last week, I have lost another 4 days this week.

What's worse is the experience I received from the Vox employee who unswered the phone when I called today. Not only could he not tell me when the problem would be resolved, he dropped the phone on my ear when I insisted on him indicating whether the problem would be resolved today or not.

I'm tired of the impersonal standard responses that I receive when I want answers. At this point I'm furious that despite the fact that Vox is a private entity whose services we pay our hard-earned cash for, my experience with it is starting to feel like the state.

This is completely unacceptable and contrary to your brand promise.

Sometimes I phone and the calls are not being answered.

I demand an apology for this experience or I will make sure that whoever cares to know, does know about the shoddiness and unprofessionalism from Vox.

I also demand reimbur*****t or credit for the days I didn't have internet, which means I paid for non-existent services. I'm not even counting the loss of productivity as I need the internet for my work.

This is not on!!