DB
Debbie B
1 reviews | Active since Jun 2019
10 Mar 2024, 08:52
Shoddy customer service !!!
Shocking service in trying to downgrade my line speed to a cheaper package (one of the reference numbers: VOX***4) .. In November I requested a downgrade to 25 mbps, then no answer to various queries regarding why the contract refers to a new long fixed term ... After I finally got that resolved in December I accepted the agreement on the basis that it is actually a month-to-month as I am on now. Then nothing happened ... After a number of queries & phone call I am still paying the higher fees , I am still waiting for the downgrade ... When will this take place and a refund issued ????
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Replies (2)
Vox Telecom's replyOfficial
10 Mar 2024, 09:35Good day, Debbie B
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Mar 2024, 09:35
Official
Good day, Debbie B
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
19 Mar 2024, 11:10Good day, Debbie B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the channel manger has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the channel manger has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply19 Mar 2024, 11:10
Official
Good day, Debbie B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the channel manger has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the channel manger has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox