AvdM
Andre van der Merwe
1 reviews | Active since Dec 2020
04 May 2022, 07:09
Shockingly bad service - worst ISP
Impossible to get service via phonecall or email. 2 days, many phonecalls and multiple emails and NO RESPONSE OR SERVICE. Worst in the business. Stay away! Just a big green money machine who lost focus on where the money comes from.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 May 2022, 09:03Good day, Andre V
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards ,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards ,
Vox
Vox Telecom's reply04 May 2022, 09:03
Official
Good day, Andre V
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards ,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards ,
Vox
Vox Telecom's replyOfficial
06 May 2022, 09:37Good day, Andre V
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 May 2022, 09:37
Official
Good day, Andre V
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
AvdM
Andre van der Merwe's updateReviewer Update
06 May 2022, 10:02Appreciate that the issue was resolved even though it took too long to respond. I hope the internal issues preventing prompt service will be addressed. Original fiber in the ONT was brittle and needed repair which was for my account. Something I still don't understand as this was not damaged and the infrastructure does not belong to me.
AvdM
Andre van der Merwe's update06 May 2022, 10:02
Reviewer Update
Appreciate that the issue was resolved even though it took too long to respond. I hope the internal issues preventing prompt service will be addressed. Original fiber in the ONT was brittle and needed repair which was for my account. Something I still don't understand as this was not damaged and the infrastructure does not belong to me.