1 reviews | Active since Mar 2014
Shockingly Bad Customer Service
<p>I have recently ordered a 'Fatpipe' wireless internet connection from VOX Telecom. The order was placed on 16-11-2016. Since then I have received absolutely no correspondence, regarding the status of my order. I have made a countless many enquiries, to find out the status of my connection from VOX Telecom, to which I received responses from terribly rude, or poorly informed sales agents (Rhetagan Danster).</p> <p>On the website it clearly states that the installation (hardware and software) will take place within 7 working days. However the sales agent (Brighton Mbuyani) recanted this, in a very rude manner, that the new turnaround time is suddenly 16-20 days.</p> <p>I would like to know if I should terminate my connection or if the issue will be resolved ASAP.</p> <p>I am very disappointed and frustrated with the interaction and service provided by VOX Telecom, such a well-established company providing astonishingly questionable service.</p> <p> </p> <p> </p>
Good day Gautam, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Gautam, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Gautam,
Please take note that our Sales Manager has been in contact with you. Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***.
Regards,
Vox Telecom
Good day Gautam,
Please take note that our Sales Manager has been in contact with you. Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***.
Regards,
Vox Telecom
The feedback on my complaint was almost instant. When you go higher up than the sales consultant, matters are taken more seriously.
Shaun was excellent in trying to mitigate matters.
The fact of the matter however, remained that they could only provide me with a connection, half the speed of which I requested. The installation turnaround time was close to 2 months. Additionally I had to pay an extra R1500 on top of the installation fee shown on the website.
The feedback on my complaint was almost instant. When you go higher up than the sales consultant, matters are taken more seriously.
Shaun was excellent in trying to mitigate matters.
The fact of the matter however, remained that they could only provide me with a connection, half the speed of which I requested. The installation turnaround time was close to 2 months. Additionally I had to pay an extra R1500 on top of the installation fee shown on the website.