dK
derek K
1 reviews | Active since Dec 2012
20 Jan 2023, 17:04
SHOCKING VOX CUSTOMER CARE!!!
Over 3 weeks i sent 3 emails to their 'help' email. I got 3 reference numbers back saying they will contact me.now 3 weeks, and i am STILL waiting??!! Advice to anyone looking for wifi... DO NOT GO NEAR VOX!!!!
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Replies (3)0
Replies (3)dK
derek K's updateReviewer Update
20 Jan 2023, 22:04Please do not LIE on a public platform!!! I have THREE TICKETS OPEN; NOT ONCE IN A MONTH HAVE I RECEIVED A CALL FROM VOX TO SORT OUT MY PROBLEM!!!!! BEST I MOVE ON TO A SERVICE PROVIDER WHO IS AT LEAST WILLING TO ADMIT FAULT!!!!!!!!!
dK
derek K's update20 Jan 2023, 22:04
Reviewer Update
Please do not LIE on a public platform!!! I have THREE TICKETS OPEN; NOT ONCE IN A MONTH HAVE I RECEIVED A CALL FROM VOX TO SORT OUT MY PROBLEM!!!!! BEST I MOVE ON TO A SERVICE PROVIDER WHO IS AT LEAST WILLING TO ADMIT FAULT!!!!!!!!!
dK
derek K's updateReviewer Update
20 Jan 2023, 22:06Your manager has since contacted me to admit your ticket service has not functioned for a month! You issue a ticket, and commit to calling in 24 hrs, but NEVER DO!!!!!!!!!!
dK
derek K's update20 Jan 2023, 22:06
Reviewer Update
Your manager has since contacted me to admit your ticket service has not functioned for a month! You issue a ticket, and commit to calling in 24 hrs, but NEVER DO!!!!!!!!!!
Vox Telecom's replyOfficial
21 Jan 2023, 08:13Good day, Derek K
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Your new ticket ref : VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Your new ticket ref : VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply21 Jan 2023, 08:13
Official
Good day, Derek K
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Your new ticket ref : VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Your new ticket ref : VOX***7
We will provide feedback to you soonest.
Kind Regards,
Vox