NL
Nicole L
1 reviews | Active since May 2021
03 Oct 2024, 12:20
Shocking VOX AND VUMA
I placed an order with Vox for a new fibre to the home line in Centurion on 23rd September 2024. All hardware is in place and the black box has had power since 26th September 2024. Ref Numbers: VOX***6 / VOX***-T1 / LVC-*** / ***3 Between VOX and VUMA, I still do not have activation. I have called everyday now for the last 5 days, sometimes 3 times in a day. They push me around. When I do get through to a Manager, even he does not call back with a response. When using the whattsapp platform, they do not recognize my number. Technicians are not available. Obviously they do not want my business. Stay away from VOX and VUMA. My next complaint platform will be FACEBOOK, should I have no joy. There after, I will cancel my order with them. So guys, lets see if you are any good.
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Replies (5)
Vox Telecom's replyOfficial
03 Oct 2024, 12:45Good day, Nicole L
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply03 Oct 2024, 12:45
Official
Good day, Nicole L
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
NL
Nicole L's updateReviewer Update
03 Oct 2024, 13:44Thanks for your response. Please note that we have also been on the line with the team today 5 times.
The latest call result was that this has been escalated with VUMA, for activation - yesterday at 12pm.
I have been told that I should wait in total 48 hours. so latest by tomorrow at 12pm a technician will be sent to sort out the acitivation.
1. Why was this only logged yesterday at 12pm, I have been on the phone with your people since Sunday 29th August to get activation.
2. Why is a technician only sent now, when the PMO team has been struggling to activate remotely.
3. Lastly may I remind you, this is your core business, you are specialists in this field. Why am I fighting a battle that should not be a battle in the first place.
The latest call result was that this has been escalated with VUMA, for activation - yesterday at 12pm.
I have been told that I should wait in total 48 hours. so latest by tomorrow at 12pm a technician will be sent to sort out the acitivation.
1. Why was this only logged yesterday at 12pm, I have been on the phone with your people since Sunday 29th August to get activation.
2. Why is a technician only sent now, when the PMO team has been struggling to activate remotely.
3. Lastly may I remind you, this is your core business, you are specialists in this field. Why am I fighting a battle that should not be a battle in the first place.
NL
Nicole L's update03 Oct 2024, 13:44
Reviewer Update
Thanks for your response. Please note that we have also been on the line with the team today 5 times.
The latest call result was that this has been escalated with VUMA, for activation - yesterday at 12pm.
I have been told that I should wait in total 48 hours. so latest by tomorrow at 12pm a technician will be sent to sort out the acitivation.
1. Why was this only logged yesterday at 12pm, I have been on the phone with your people since Sunday 29th August to get activation.
2. Why is a technician only sent now, when the PMO team has been struggling to activate remotely.
3. Lastly may I remind you, this is your core business, you are specialists in this field. Why am I fighting a battle that should not be a battle in the first place.
The latest call result was that this has been escalated with VUMA, for activation - yesterday at 12pm.
I have been told that I should wait in total 48 hours. so latest by tomorrow at 12pm a technician will be sent to sort out the acitivation.
1. Why was this only logged yesterday at 12pm, I have been on the phone with your people since Sunday 29th August to get activation.
2. Why is a technician only sent now, when the PMO team has been struggling to activate remotely.
3. Lastly may I remind you, this is your core business, you are specialists in this field. Why am I fighting a battle that should not be a battle in the first place.
NL
Nicole L's updateReviewer Update
03 Oct 2024, 13:46Since Sunday 29th September - correction
NL
Nicole L's update03 Oct 2024, 13:46
Reviewer Update
Since Sunday 29th September - correction
NL
Nicole L's updateReviewer Update
03 Oct 2024, 17:08It is now 17:06 day 5. No success or response as yet. Not from VOX, VUMA, via any communication means, including this post…..
NL
Nicole L's update03 Oct 2024, 17:08
Reviewer Update
It is now 17:06 day 5. No success or response as yet. Not from VOX, VUMA, via any communication means, including this post…..
Vox Telecom's replyOfficial
07 Oct 2024, 10:59Good day, Nicole L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply07 Oct 2024, 10:59
Official
Good day, Nicole L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and router shipped for self install.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox