JM
Johan M
1 reviews | Active since Nov 2022
06 Mar 2023, 17:53
Shocking support from vox
I’ve been having fibre connection issues for a while now and the support to solve the problem to date has been non-existent! Just to make contact with the help desk takes about an hour and when you make contact with a consultant the conversation leads to nothing. How do you go about getting some attention and service from this company!?
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
06 Mar 2023, 19:29 Good day, Johan Meintjes .
Thank you for your review.
Kindly note that the details of your query has been sent to the channel support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the channel support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply06 Mar 2023, 19:29
Official
Good day, Johan Meintjes .
Thank you for your review.
Kindly note that the details of your query has been sent to the channel support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the channel support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
08 Mar 2023, 08:26Good day, Johan M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply08 Mar 2023, 08:26
Official
Good day, Johan M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Best regards,
JM
Johan M's updateReviewer Update
08 Mar 2023, 08:29Thanks a lot for assisting! This time around i’d give 5 stars!
Much appreciated
Much appreciated
JM
Johan M's update08 Mar 2023, 08:29
Reviewer Update
Thanks a lot for assisting! This time around i’d give 5 stars!
Much appreciated
Much appreciated
Vox Telecom's replyOfficial
08 Mar 2023, 10:06Thank you Johan,
We appreciate the feedback! Always happy to assist.
Please feel free to leave a 5 star review, it will be greatly appreciated :)
Regards
Vox
We appreciate the feedback! Always happy to assist.
Please feel free to leave a 5 star review, it will be greatly appreciated :)
Regards
Vox
Best regards,
Vox Telecom's reply08 Mar 2023, 10:06
Official
Thank you Johan,
We appreciate the feedback! Always happy to assist.
Please feel free to leave a 5 star review, it will be greatly appreciated :)
Regards
Vox
We appreciate the feedback! Always happy to assist.
Please feel free to leave a 5 star review, it will be greatly appreciated :)
Regards
Vox
Best regards,
JM
Johan M's updateReviewer Update
09 Mar 2023, 07:52Good day,
My internet was on for a day and now its off again. Can you please assist?
My internet was on for a day and now its off again. Can you please assist?
JM
Johan M's update09 Mar 2023, 07:52
Reviewer Update
Good day,
My internet was on for a day and now its off again. Can you please assist?
My internet was on for a day and now its off again. Can you please assist?
Vox Telecom's replyOfficial
09 Mar 2023, 10:03Good day Johan,
We received confirmation that the router is faulty - we have logged to Onsite to assist Logged with on-site. On-Site Callout Ticket: VOX***5
Regards
Vox
We received confirmation that the router is faulty - we have logged to Onsite to assist Logged with on-site. On-Site Callout Ticket: VOX***5
Regards
Vox
Best regards,
Vox Telecom's reply09 Mar 2023, 10:03
Official
Good day Johan,
We received confirmation that the router is faulty - we have logged to Onsite to assist Logged with on-site. On-Site Callout Ticket: VOX***5
Regards
Vox
We received confirmation that the router is faulty - we have logged to Onsite to assist Logged with on-site. On-Site Callout Ticket: VOX***5
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
13 Mar 2023, 10:20Good day Johan M
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply13 Mar 2023, 10:20
Official
Good day Johan M
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity and speed issues were resolved after the Vox router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,