dM
dereck M
1 reviews | Active since Dec 2012
30 Sept 2023, 13:35
Shocking support
You can not get hold of them off the number provided on the whatsapp portal and when you request to chat to an agent on whatsapp you are not connected to an agent. Thos is the second time in 2 months my net has been down and i cant get hold of them.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
30 Sept 2023, 14:16Good day Dereck M ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply30 Sept 2023, 14:16
Official
Good day Dereck M ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's replyOfficial
01 Oct 2023, 20:28Good day, Dereck
Kindly note that we have received confirmation from our Support team that the connectivity issues have been resolved.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Kindly note that we have received confirmation from our Support team that the connectivity issues have been resolved.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Vox Telecom's reply01 Oct 2023, 20:28
Official
Good day, Dereck
Kindly note that we have received confirmation from our Support team that the connectivity issues have been resolved.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox
Kindly note that we have received confirmation from our Support team that the connectivity issues have been resolved.
Please do let us know if there is anything else we can assist you with.
Kind Regards,
Vox