Shocking Services - No feedback ever

I have been trying to get my services reinstated with no success. On 31 July 2020 one of your staff members , Patience gave a directives to cancel my services due to non payment, without consulting us. Only the month of July’s payment was outstanding R820,00 And our services were suspended for the month of July. And Patience decided to cancel our contract on 31 July 2020. On 26 August I made a payment of R1650,00 the July payment of R820,00 Even though services were suspended I honored the July payment, Leaving a credit of R830,00. We phoned Vox and they reinstated the services on 26 August 2020. On 1 September they canceled the services again saying we must first accept a new contract . Which we did and we changed our package. We returned this email immediately to get our services reinstated. I have been spending so much time on the phone to Vox but no one seems to be able to assist . Charlie in your sales department promises to call me back but never does . The September subscription is paid in full and we in credit as we downgraded the package but paid the previous package rate. I am now told I am liable for the full subscription for August 2020 . Yet vox cancelled the services on 31July. It is the 21 September and we still not reinstated and Vox is not going to give us a credit for the days we not connected but they very fast to cancel due to non payment . Is this how you treat clients who have supported you for more than 3 years and now that the country is facing this pandemic I phone daily and everyone promises to call me back but no one ever does. The service received from Vox is shocking !!!