TB
Tracey B
1 reviews | Active since Oct 2011
16 Feb 2023, 07:30
Shocking service with no follow up and long delays
I app**** for Fibre on the 9th of January. After numerous follow ups I finally got the fibre line installed at the beginning of February but still have not had the router delivered. I have called and emailed Vox about 20 times and to date have not had any reply as to why there is a delay and when it will be resolved. Shocking service at the start of a relationship
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Replies (2)
Vox Telecom's replyOfficial
16 Feb 2023, 09:33 Good day , Tracey
Thank you for the review.
We already received your complaint on the Facebook Social Media platform
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
Regards
Vox
Thank you for the review.
We already received your complaint on the Facebook Social Media platform
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
Regards
Vox
Vox Telecom's reply16 Feb 2023, 09:33
Official
Good day , Tracey
Thank you for the review.
We already received your complaint on the Facebook Social Media platform
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
Regards
Vox
Thank you for the review.
We already received your complaint on the Facebook Social Media platform
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
Regards
Vox
TB
Tracey B's updateReviewer Update
16 Feb 2023, 11:18Afternoon Vox you gave me the exact same reply a week ago and I am still no closer to resolution.
TB
Tracey B's update16 Feb 2023, 11:18
Reviewer Update
Afternoon Vox you gave me the exact same reply a week ago and I am still no closer to resolution.