Shocking Service Vox Fibre

Dear Sir (Jacques Du Toit – CEO)

I feel that I need to bring the following poor service to your attention, my mother app**** for Vox Fibre through the Mtunzini Rates Association . Up until now she has been using Telkom ADSL which was terminated the end of November and requested Vox be installed at the same time. Yesterday (Friday 29th November 2019) the technician drove all the way from Durban to Mtunzini which is approximately 150km to install the modem. On arrival he informs my mother that he cannot install the modem as there is no line.

This morning I called the FTTH team on *** only to be told the line was installed on the 28th October 2019, hence the billing my Mom received for October and has subsequently received a billing for November as well and yet has had no service from Vox Fibre at all.

My Mother is 80 years old and the highlight of her weekend is talking to my sister on Skype who lives in Vancouver, alas this will not happen this weekend due to departments within your organization who do not communicate with each other.

I look forward to your feedback when this Fibre line will be active, and the billings for no service be reversed.