Shocking service to new client
Shocked to be with Vox for 5th day and now our internet has stopped working.I just spoke to Frogfoot tech regarding our line, all lights are on at Frogfoot black box.Vox says issue is with Frogfoot, Frogfoot says issue is with Vox.So once again the pass the buck game is being played with no one sorting the issue. So fed up with shocking internet service
Helpful (0)
Replies (6)0
Replies (6)'s updateReviewer Update
05 Mar 2024, 10:08why was my line only activated today when my switch was 1/3/24!!!Why is a Mirkotik router(which I have NOT requested seeing I have my own routers) only being posted today only!I have cameras depending on wifi, I am homeschooling!Pathetic service.Still waiting for config team to ‘phone’ me back to config my current routers.Shame on you guys for blaming Frogfoot for our outage
's update05 Mar 2024, 10:08
Reviewer Update
why was my line only activated today when my switch was 1/3/24!!!Why is a Mirkotik router(which I have NOT requested seeing I have my own routers) only being posted today only!I have cameras depending on wifi, I am homeschooling!Pathetic service.Still waiting for config team to ‘phone’ me back to config my current routers.Shame on you guys for blaming Frogfoot for our outage
Vox Telecom's replyOfficial
05 Mar 2024, 10:09Good day Liezel
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Frogfoot (ref: #***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Frogfoot (ref: #***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply05 Mar 2024, 10:09
Official
Good day Liezel
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Frogfoot (ref: #***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Frogfoot (ref: #***) on the progress of the fault and update you on the status.
Regards
Vox
's updateReviewer Update
05 Mar 2024, 11:08Hello Vox
The issue has been sorted and for time being I am connected.
Why was the Mikrotik router not sent on 1st of March when my service started? Why was it only activated and shipped today? I have security cameras connected to my wifi and I am homeschooling and need an active line. I wasted over an hour of my vodacom airtime as well as over 2hours of my time sorting out Vox problem. Why do Vox blame Frogfoot when clearly the issue was with ISP.
Classic always blaming the other guy issue. Hopefully for the remainder of our time with Vox, the service will be better
The issue has been sorted and for time being I am connected.
Why was the Mikrotik router not sent on 1st of March when my service started? Why was it only activated and shipped today? I have security cameras connected to my wifi and I am homeschooling and need an active line. I wasted over an hour of my vodacom airtime as well as over 2hours of my time sorting out Vox problem. Why do Vox blame Frogfoot when clearly the issue was with ISP.
Classic always blaming the other guy issue. Hopefully for the remainder of our time with Vox, the service will be better
's update05 Mar 2024, 11:08
Reviewer Update
Hello Vox
The issue has been sorted and for time being I am connected.
Why was the Mikrotik router not sent on 1st of March when my service started? Why was it only activated and shipped today? I have security cameras connected to my wifi and I am homeschooling and need an active line. I wasted over an hour of my vodacom airtime as well as over 2hours of my time sorting out Vox problem. Why do Vox blame Frogfoot when clearly the issue was with ISP.
Classic always blaming the other guy issue. Hopefully for the remainder of our time with Vox, the service will be better
The issue has been sorted and for time being I am connected.
Why was the Mikrotik router not sent on 1st of March when my service started? Why was it only activated and shipped today? I have security cameras connected to my wifi and I am homeschooling and need an active line. I wasted over an hour of my vodacom airtime as well as over 2hours of my time sorting out Vox problem. Why do Vox blame Frogfoot when clearly the issue was with ISP.
Classic always blaming the other guy issue. Hopefully for the remainder of our time with Vox, the service will be better
Vox Telecom's replyOfficial
08 Mar 2024, 13:07Good day, Liezel
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , restored the link.
Router delivery may take up to 5 working days.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , restored the link.
Router delivery may take up to 5 working days.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply08 Mar 2024, 13:07
Official
Good day, Liezel
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , restored the link.
Router delivery may take up to 5 working days.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , restored the link.
Router delivery may take up to 5 working days.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
's updateReviewer Update
08 Mar 2024, 14:07I am grateful the line is restored.Question was just if you guys were paid for month of March the 26th of Feb already, why did it take till the 5th to send my router?A service provider cannot charge a customer for a service without providing the adequate hardware to use the service.Thankfully I had my own router which I could use in the meantime to ensure no delay in my service
's update08 Mar 2024, 14:07
Reviewer Update
I am grateful the line is restored.Question was just if you guys were paid for month of March the 26th of Feb already, why did it take till the 5th to send my router?A service provider cannot charge a customer for a service without providing the adequate hardware to use the service.Thankfully I had my own router which I could use in the meantime to ensure no delay in my service
's updateReviewer Update
09 Mar 2024, 07:15Wow Vox really!!I went on my billing.It states I am an amount of R91 overdue, but I paid the full R708 the 26th of Feb already before my service with you guys started, yet you only activated my line the 5th of March????Now I have seen it all
's update09 Mar 2024, 07:15
Reviewer Update
Wow Vox really!!I went on my billing.It states I am an amount of R91 overdue, but I paid the full R708 the 26th of Feb already before my service with you guys started, yet you only activated my line the 5th of March????Now I have seen it all