1 reviews | Active since Jan 2011
Shocking Service to Cancel service
I'm flabbergasted by the attitude and absolute lack of customer service from Vox.
I cancelled my services on Monday 2nd of February - the first business day of the month as I'm moving and no longer need it
Regardless they informed me that they will charge me 2 months as I did not speak to them on Sunday the 1st of February???? Seriously.
Their further arrogance I have to make sure I get their modem back to postnet within 10-days otherwise they will charge me even more. It's my problem to do this, they brought it to my house when I signed up in 2023, now I must drive around for them????
Shocking service, they did not debit me on the 1st they debited on the 2nd, why is it OK for them to do this, when I'm expected to contact them on a Sunday.
Double standards and shocking service.
Thank you for your review.
Please note that the details of your complaint have been sent to the cancellation team to investigate the matter and assist with the resolution.
Cancellation Terms
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing. Email: ***
Any notice given on or after the first day of the month will only take effect on the last day of the following month.
Example (a)
Notice received on 30 April, cancellation to be effective 31 May
Example ((b) notice received on 1 May, cancellation will be effective 30 June.
Regards
Vox
Thank you for your review.
Please note that the details of your complaint have been sent to the cancellation team to investigate the matter and assist with the resolution.
Cancellation Terms
Customer must give one clear calendar month notice of his/her intention to cancel the services in writing. Email: ***
Any notice given on or after the first day of the month will only take effect on the last day of the following month.
Example (a)
Notice received on 30 April, cancellation to be effective 31 May
Example ((b) notice received on 1 May, cancellation will be effective 30 June.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox